Privacy Policy

Welcome to ESB Coffee’s Privacy Policy page. ESB Co FZE (“ESB Coffee”, “we”, “us” or “our”) is committed to safeguarding the privacy of our customers and users (“you”). This Privacy Policy is meant to help you understand how we collect, use, disclose, and safeguard your information when you visit our website

Please note that this Privacy Policy is to be read in conjunction with the Terms & Conditions available on this website. We may update this Privacy Policy from time to time without prior notice. We advise you to review this page regularly.

Collection of Information:

1. Non-Personal Data:

Whenever you visit our website, our servers may automatically record certain information including your IP address, date and time of visit, and the type of internet browser you are using. Cookies may be used to collect this data. Cookies are small files stored on your computer that help us understand your preferences and improve your experience on our website. You can choose to refuse cookies through your browser settings, though this may affect certain functions on our website.

2. Personal Data:

At certain times, we may require you to provide personally identifiable information including, but not limited to, your name, gender, age, ID number, telephone number, fax number, home address, and email address.

Use of Collected Information:

Your personal information will be used for specific purposes as outlined in the ESB Website Terms & Conditions.

Third-Party Websites:

Our website contains links to and from third-party websites. We have no control over these websites and their privacy practices. We do not accept any responsibility or liability for their policies. We advise you to read the privacy policies of any third-party website you visit.

Items on Sale:

All items on sale on ESB Coffee’s website are guaranteed to be of high premium quality. We deal directly with the manufacturers/producers and represent them directly. ESB’s special coffee is 100% Grade 1-2, Special Arabica Coffee. We offer coffee as per customer requirements – roasted or ground.


All products supplied by ESB Coffee are genuine and are sourced directly from the manufacturers.

Order Acceptance:

Order confirmation will be provided through an email or WhatsApp message.


By placing an order, you authorize us or our third-party payment processor to process your credit/debit card details for the amount of your order. We accept Credit/Debit Cards and Cash on Delivery (for amounts not exceeding AED 5,000.00). The currency used is AED. To facilitate payments, we may create an account for you with our third-party payment processors or payment gateway, and by placing an order, you authorize us to do so.

Cancelling Orders:

You may cancel your order for any reason before it is shipped.

We may cancel your order if:

  • There is a failure to make payment when due.
  • • You do not provide the necessary information for us to provide the products within a reasonable time.
  • You do not allow us to deliver the products or collect them within a reasonable time.
  • You attempt to make bulk or multiple orders.
  • We are unable to fulfill the order due to stock shortage.

Order Delivery:

  • Delivery Costs: Will be displayed along with the order on our site.
  • Delivery Date: Approximate delivery information will be provided.
  • Delivery Delays: In case of delays due to circumstances beyond our control, we will contact you and take steps to minimize the delay to the best we can as per the situation.
  • ID Requirement Upon Delivery: Please provide a valid ID for identification upon delivery. Failure to do so may result in refusal of delivery and order cancellation.
  • Title to Products: Ownership and responsibility for the product is transfered to you once the product is delivered to the specified address and you have made payment.
  • Invoice: An electronic invoice will be issued and sent to your provided email address.

By using our website, you consent to this Privacy Policy. If you have any questions or concerns regarding this Privacy Policy, please contact us at or