Frequently Asked Questions

1. What kind of coffee do you sell?

  • We sell ESB Special Coffee, which is a premium grade coffee made from 100% Arabica Special Coffee beans. Our coffee has an exquisite quality, with a unique taste of bright acidity, creamy body, complex aroma, and smooth fruity taste.

2. Where do your coffee beans come from?

  • Our coffee beans are sourced from select farms located at elevations of 1500-1600 meters in East Africa, primarily in regions like South Sudan, Southwest Ethiopia, and Northern Kenya.

3. How is your coffee processed?

  • Our coffee beans are either washed or naturally sun-dried. After that, they are carefully roasted using Italian technology and then ground with precision using German technology before being packed in special coffee bags that preserve their freshness and aroma.

4. Are there any additives in your coffee?

  • No, our ESB Special Coffee is free from any additives. It is pure coffee that’s freshly roasted and ground.

5. Do you offer ground coffee or whole beans?

  • ESB Coffee is available as freshly ground coffee and roasted coffee.

6. How should I store the coffee to keep it fresh?

  • It is best to store the coffee in a cool, dry place away from direct sunlight. Keep it sealed in our special coffee bags that are designed to preserve the freshness and aroma.

7. What brewing methods do you recommend for your coffee?

  • Our coffee is versatile and can be used in various brewing methods. However, for the best experience, it is recommended to use a method that highlights the coffee’s bright acidity and complex aroma, such as pour-over, French press, or Aeropress.

8. Can I order your coffee online?

  • Yes, you can order our ESB Special Coffee through our ecommerce site.

9. How long will it take for my order to arrive?

  • The delivery time can vary based on your location. Generally, we aim to process and ship orders as quickly as possible. Please refer to the shipping information provided at checkout for a more accurate estimate.

10. What payment methods do you accept?

  • We accept various payment methods including credit cards, debit cards, and other popular online payment options.

11. What is your return policy?

  • Please refer to our return policy page on the website for detailed information on returns and refunds.

12. Can I subscribe to receive regular shipments of coffee?

  • Yes, you can subscribe to receive regular shipments of ESB Special Coffee. Please visit our subscription page for more details. (coming soon)

13. Do you have any retail locations?

  • Currently, ESB Co is primarily an ecommerce business and our coffee is available for purchase through our website or you can visit our head office in Sharjah for full coffee experience.

14. Can I get a discount for buying in bulk?

  • We may offer discounts for bulk purchases. Please contact our customer service for more information on bulk orders.

15. Is your packaging environmentally friendly?

  • Our coffee is packed in special coffee bags that are not only designed to preserve the freshness and aroma but are also made with consideration for the environment.

16. Do you sell gift cards?

  • Please check our website or contact customer service to inquire about the availability of gift cards.

17. What is unique about ESB Special Coffee?

  • ESB Special Coffee is made from 100% Arabica beans, which are grown at heights of 1500-1600 meters above sea level in special environmental conditions. This results in coffee with high coffee grades of 1 or 2, and an exquisite taste characterized by bright acidity, a creamy body, complex aroma, and a smooth fruity taste. Furthermore, ESB Coffee is Rainforest Alliance & UTZ certified, freshly roasted, ground, and has zero additives.

18. How is ESB Coffee ethically and sustainably produced?

  • ESB Coffee is both Rainforest Alliance and UTZ certified. These certifications ensure that the coffee is produced sustainably and ethically, with care for the environment and the well-being of farmers.

19. What is the history of coffee, and how is it connected to ESB Coffee?

  • Coffee has a rich history that goes back approximately 2,000 years. Its origins can be traced back to East Africa, primarily Ethiopia, which is where ESB Coffee sources its coffee. It is believed that the Oromos tribe in Ethiopia was one of the first to consume coffee by creating a cake from the leaves and fruit of the coffee tree for energy.

20. How does ESB Coffee ensure the best aroma and quality in its coffee?

  • At ESB Coffee, utmost care is taken at every step from sourcing to packaging. The coffee beans are imported directly from select farms, then roasted with Italian technology and expertise. Grinding is done with precision using German technology, and the coffee is packed in specially designed coffee bags to preserve freshness and aroma.

21. Can I learn about the different coffee types and brewing methods through ESB Coffee?

  • Yes, ESB Coffee offers a wealth of information through its newsletters and articles. Topics range from the difference between espresso and other coffee types, tips on brewing coffee, health benefits, and much more.

22. What makes ESB Coffee fresh and healthy?

  • ESB Coffee is freshly roasted and ground before being packed in special coffee bags that preserve its freshness and aroma. Additionally, ESB Coffee contains zero additives, making it a natural and healthy choice.

23. How does ESB Coffee treat its coffee beans to achieve the best quality?

  • ESB Coffee imports special coffee directly from farms and treats them with great care. The coffee is roasted using Italian technology, ground with precision using German technology, and then packed in a special coffee-friendly environment to preserve its freshness and quality.

24. Is ESB Coffee suitable for vegans?

  • Yes, ESB Coffee is vegan. It is made from pure coffee beans with no additives.

25. Where does the Arabica species used in ESB Coffee originate from?

  • The Arabica species used in ESB Coffee has its native range in East South Sudan, Southwest Ethiopia, and Northern Kenya. It is primarily grown in seasonally dry tropical biomes.

26. How does the altitude of 1500-1600m affect the quality of ESB Coffee beans?

  • Growing coffee at higher altitudes, such as 1500-1600m, often results in a denser bean. This is due to the cooler temperatures and the beans growing more slowly, allowing more time for nutrients and flavor to enter the beans. This gives ESB Coffee a more complex and richer flavor profile with bright acidity.

27. What articles and educational content does ESB offer?

  • ESB offers a range of articles, including topics such as “Roasting & Grinding Coffee,” “Tips to brew coffee that won’t irritate your stomach,” “What’s the difference between espresso and coffee?”, “Can coffee cause high blood pressure?”, and many more. These articles are designed to educate coffee lovers on various aspects of coffee.

28. Can I sign up for newsletters to receive information and updates?

  • Yes, ESB Coffee offers newsletters that provide clients and subscribers with great information regarding the history and types of coffee, as well as updates on products and promotions. (coming soon)

29. How does roasting affect the flavor of ESB Coffee?

  • Roasting is a crucial process that transforms the green coffee beans into aromatic, flavorful brown beans. ESB Coffee uses Italian technology to carefully roast the beans. During roasting, the beans undergo chemical changes, and the Maillard reaction occurs, producing new compounds that contribute to the characteristic flavor and aroma of the coffee.

30. How is grinding important in coffee preparation, and how does ESB Coffee ensure optimal grinding?

  • Grinding coffee beans is essential for increasing the surface area for extraction, which is necessary for making a flavorful cup of coffee. ESB Coffee uses German technology for precision grinding to ensure a consistent grind size, which leads to better extraction and a high-quality cup of coffee.